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ORDERING INFORMATION FOR SURFING ART CARDS; SURFING POSTERS AND SURFING PRINTS

Please read carefully before placing your order.


Ordering Process

Don't forget to click on the Postage/Freight and Handling "Add to Basket" boxes (at top of list) according to whether you require delivery within or outside Australia.

Ordering via PayPal:
In your Shopping Cart you only need to put the number 1 for the postage.

On the Billing Information page complete all the fields marked with an * (asterisk). You must provide a daytime contact phone number and/or email address should Soul Surfer need to reach you straightaway regarding your order. Overseas customers must provide a land line phone number only (no mobiles).

Ordering directly to Soul Surfer:
Tick on the Print & Fax box next to each item and print out this order page.

If you wish to purchase more than one of a certain item, then circle that item and write "x (the amount)" next to it.

Post, fax or email your ticked order page and ensure that you provide your name; postal address; delivery address; phone number and/or email address with the page.


Payment Options

Payment via PayPal:
If you tick this box, you have chosen to pay via Credit Card or Debit Card or your bank account. Your financial information is never shared with Soul Surfer and vice versa.

Should you pay in Australian dollars there is no charge by PayPal. If your transaction involves a currency conversion, PayPal shall contact you to advise on the "competitive" exchange rate fee.

Payment directly to Soul Surfer:
Payment can also be made with a money order, bank cheque or direct credit into Soul Surfer's bank account.

A money order or bank cheque should be attached to your mailed order or posted separately within 14 days from the date of your order if you email or fax your order page. If the payment is not received within 14 days, it will be assumed that your order is no longer required and therefore will be cancelled.

For direct credit into Soul Surfer's bank account, please contact us to receive the bank details.

Soul Surfer facsimile: 61 7 5513 0057

All payments must be in Australian dollars.

Soul Surfer will not accept personal or business/company cheques for any order. Any of these items that are received will be returned to you, delaying despatch of your order.

Soul Surfer does not directly accept credit or debit cards.


Postage/Freight and Despatch for Personal Orders within Australia

If paying via PayPal ignore the "Postage & Packing" subtotal heading. Your postage will be listed as an item in the Shopping Cart instead.

Postage/Freight and Handling for all personal orders throughout Australia is a flat rate of $10.00 AUD irrespective of the number of items ordered. Therefore, the greater the number of items purchased the less the cost of postage/freight per item.

Orders will be sent either by registered Australia Post or by courier. It is therefore important to provide your contact phone number and/or email address so that Soul Surfer can contact you for a delivery address if you have not provided it in the Billing Information through PayPal.
Orders will be despatched within 4 business days of your order being placed.

Soul Surfer shall not be held responsible if you advised an incorrect or incomplete postal and delivery address.


Overseas Personal Orders

Postage/Freight and Handling for all personal orders outside Australia is a flat rate of $22.00 AUD irrespective of the number of items ordered. Therefore the greater the number of items purchased the less the cost of postage/freight per item.

Postage will be by registered air mail which means a pink card (attached to the package) must be signed and posted back to Soul Surfer to confirm that you have received the order.

Australia Post advises that air mail delivery can take up to 10 business days from the date of despatch.

For some overseas orders you may be required to supply additional identification via facsimile prior to the order being completed.

Any overseas orders being paid for by international money order or bank cheque or direct credit must be in Australian dollars only. Overseas currencies will not be accepted.


Replacements

Should any item be damaged in transit (ie via Australia Post or the courier) then Soul Surfer shall replace any item provided that it is returned in the same packaging within 7 days of the day of receipt. Please note that all items shall leave Soul Surfer properly and securely packaged to avoid any damage in transit.

Before returning the item, Soul Surfer must be advised of the damage as soon as possible, so that a Soul Surfer returned item slip and appropriate post or courier form can be completed and signed.

Soul Surfer shall not, under any circumstances, refund or exchange items if you have chosen incorrectly or change your mind. So make sure you select your items carefully before placing your order.

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